I've noticed teams often treat AI as the project instead of another design choice. I sometimes wonder if that's because adding a model feels easier than changing the process.
Redesigning a workflow that crosses three departments is usually much harder than adding another layer of technology.
Some AI projects are basically a very expensive way to avoid fixing the form.
Everyone gets a clever demo, the agent gets a name, and three weeks later the real bottleneck is still “who’s meant to approve this thing?”
Classic demo-driven development. Fancy wrappers can't solve human bottlenecks
I've noticed teams often treat AI as the project instead of another design choice. I sometimes wonder if that's because adding a model feels easier than changing the process.
Redesigning a workflow that crosses three departments is usually much harder than adding another layer of technology.
Exactly. Technology is a tool, not a strategy. We are treating systemic friction as a math problem.